Shipping policy

Domestic Shipping Policy

Shipment processing time

All orders are processed and packaged within 5 working days. 

Shipments or deliveries may be delayed due to weekends and holidays. if we are experiencing a high volume of orders, and expect any delays. We will communicate these changes. 

Shipment confirmation and order tracking

Our customers receive a shipment confirmation and tracking number after the order is placed.

Customs, duties, tariffs and taxes

Lillian Elsie Home is not responsible for any customs, tariffs or taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

 If you received your order damaged, please contact the shipment carrier or our support team directly info@lillianelsiehome.com to file a claim. Please save all packaging material and damaged goods before filing a claim.